cartoon background

               Apprenticeships

What is an apprenticeship?

It’s real a job with training.
Being an apprentice means that you have a job that includes gaining recognised qualifications
and essential skills whilst you are working and earning a wage.

Why Middlesbrough Community Learning?

We offer a wide range of apprenticeships within Middlesbrough Council, recruiting in excess of 100 apprentices annually.
We also recruit and deliver apprenticeships for many local, high quality employers within the Tees Valley.
We advertise all of our apprenticeship vacancies via the National Apprenticeship website, via social media and listed on our website below.

Apprenticeship vocations offered by Middlesbrough Community Learning



Level 2 Customer Service Practitioner

Customer service skills can be used in all job sectors and can be applied to many different roles. It is what an organisation does to meet customer expectations and to improve the customer experience. Good customer service is vitally important for all businesses, large or small. It creates customers who are loyal, because the service provided meets their needs.

Whether you are new to customer service or already employed and wanting to upskill and take part in recognised continuous professional development our customer service apprenticeships will enable you to develop your knowledge, skills and behaviours. We offer customer service apprenticeships at level 2 and level 3. They provide a blended learning approach that includes a programme of on-the-job and off-the-job training personalised to the individual.

At the end of your apprenticeship there is an End Point Assessment carried out by City & Guilds to showcase your development and achievements.

Level 2 Customer Service Practitioner


Level 2 Supply Chain Warehouse Operative

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.

Warehouse Operatives communicate with a wide range of people and customers. They have a pas-sion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated ser-vices (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings and weekends.

Level 2 Supply Chain Warehouse Operative


Level 3 Business Administrator

Business administrators apply business processes across an organisation and have highly transferable knowledge, skills and behaviours. Their skills are required in all small and large businesses across the public, private and charitable sectors.

This apprenticeship gives a firm grounding of organisational operations and functional processes, as well as an understanding of the wider working environment.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Level 3 Business Administrator


Level 3 Operational Delivery Officer

Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules. Operational Delivery Officers make a difference every day to the lives of millions of people. They do hundreds of jobs in most departments and agencies in central government. They also work in local government, delivering services for towns, cities, boroughs or counties.

This apprenticeship will give you great development opportunities to equip you to be an interna-tionally recognised professional in the part of the Civil Service that really makes things happen for customers and businesses.

A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you need will be the same whatever you do. Operational

Delivery Officer roles include bringing data and evidence together, and making sure it is correct. You may also be considering applications, analysing information and making decisions. Duties will depend on who the public service employer is and what they are responsible for, you could find yourself working in any occupational delivery area of central or local government.

Level 3 Operational Delivery Officer


Level 3 Teaching Assistant

Teaching Assistants work in Primary, Special and Secondary education across all age ranges, encompassing special educational needs and emotional vulnerabilities. The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning, either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress. Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment.

Teaching Assistants have an active role supporting the learner to access the curriculum.

Level 3 Teaching Assistant


Employer handbook