Get the skills to succeed in the workplace.
Business administration is a great way to start your career and gain skills that are useful in almost any workplace. Administrators are an important part of organisations of all sizes, including businesses, councils, and charities.
During your apprenticeship, you’ll gain real workplace experience while learning how an organisation works.
Depending on your role, you could:
- communicate with customers, colleagues, and other organisations
- use different IT systems and office software
- organise meetings, information, and documents
- support projects and day-to-day activities
- work independently and as part of a team
- help find ways to make services and processes better
You’ll develop valuable skills in communication, organisation, teamwork, and problem-solving, as well as building your confidence in the workplace.
The skills you gain can be used in lots of different jobs and industries, giving you a great starting point for your future career. As you gain experience, you could also take on more responsibility and progress towards supervisory or management roles.
If you’re organised, enjoy working with others, and want to develop skills that can open up a range of career opportunities, a business administration apprenticeship could be a great choice for you.
Knowledge
During your apprenticeship, you’ll learn about:
- the organisation
- the value of your skills
- stakeholders
- external environment factors
- relevant regulation
- policies
- business fundamentals
- processes
Skills
During your apprenticeship, you’ll learn:
- record and document production
- IT
- decision-making
- interpersonal skills
- communication skills
- quality
- planning and organisation
- project management
Behaviours
During your apprenticeship, you’ll learn:
- professionalism
- personal qualities
- to manage performance
- adaptability
- responsibility
Entry requirements
Applicants should be capable of developing a range of business administration skills which will enable them to carry out the apprenticeship. Acceptance onto the programme will be subject to successfully completing a recruitment session and initial assessment. This is followed by an employer interview.
The apprenticeship is also available to existing Middlesbrough Council employees who are working in a suitable job role.
While Maths and English at Level 2 or GCSE Grade C (4-5) or above are desirable, these can be delivered as part of the apprenticeship.
The assessment process
Portfolio interview
An interview which assesses the apprentice’s competence, self-reflection, judgement and understanding of their apprenticeship.
A showcase portfolio compiled by the apprentice provides the structure for this conversation.
Project/improvement process
The apprentice delivers a presentation to the independent end-point assessor on a project they have completed or a process they have improved.
Online multiple choice knowledge test
50 multiple choice questions to be completed in 60 minutes under invigilation conditions.
The Assessment is graded Pass or Distinction. Middlesbrough Community Learning currently has a 100% achievement rate in this apprenticeship standard.
In addition to receiving their Institute for Apprenticeships (IfA) apprenticeship certificate, the apprentice will receive a City & Guilds statement of achievement for end-point assessment.
Reviews
Your progress will be reviewed throughout your programme with meetings taking place every 10 to 12 weeks to assess the progress you have made or to identify any support you need.
Reviews will involve you, your learning and development coach, and your manager or mentor.
Progression
On completion of your apprenticeship you could progress into a more responsible career role and onto higher level specialist apprenticeships, for example team leading and management.
Find out more
For more information, visit the Skills England website.